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Receiving Messages

SMS is a simple and efficient way of engaging with your customers and is the perfect platform for opening up conversations with your customers.

Textplode allows your customers reach you by SMS. Messages are available to view, download and respond to from your Textplode account. You can also set up forwarders so that your replies are passsed on to your email or phone.

Reply Numbers

Receiving replies on Textplode is simple – once you’ve purchased a reply number you can choose to send from this number; replies are logged against your most recently sent campaign.

Keywords

When a customer sends a text to your keyword, you’re able to store their details against a new or existing group of contacts or have the information forwarded to your email or phone. Here are just some examples of things you can use your keyword for:

Text PIZZA to 85566 for regular deals & offers!

Auto-replies can add value and improve customer experience. When a customer sends a text to your keyword or reply number, an automatic and immediate reply can be sent back to the recipient.

Tip: You could even send a campaign from a reply number asking customers to reply to the message to receive a coupon or be added to a specific list!

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